Privacy policy
Last updated: April 7, 2026
Privacy Policy
Effective April 2026 | Sweety Botanica | www.sb-candles.com
Sweety Botanica ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website www.sb-candles.com and place an order with us.
By using our website and placing an order, you agree to the collection and use of information as described in this policy.
Information We Collect
When you place an order or contact us, we may collect the following personal information:
• Your full name
• Email address
• Phone number and/or WhatsApp number
• Delivery address (street, city, emirate, country)
• Payment information (processed securely through PayPal or bank transfer — we do not store card details)
• Order history and preferences
• Messages and communications you send to us
How We Use Your Information
We use the information we collect for the following purposes:
• To process and fulfil your orders
• To communicate with you about your order status and delivery
• To respond to your enquiries and customer service requests
• To send you order confirmations and receipts
• To send you updates about new products, promotions and launches — only if you have opted in to our newsletter
• To improve our products and customer experience
• To comply with legal obligations
How We Store Your Information
Your personal information is stored securely through Shopify's platform, which uses industry-standard encryption and security measures. We retain your data for as long as is necessary to fulfil the purposes described in this policy or as required by UAE law.
We do not sell, trade or rent your personal information to third parties. Your data is never shared with advertisers or marketing companies.
Third-Party Services
We use the following trusted third-party services to operate our store. Each has its own privacy policy:
• Shopify — our e-commerce platform (shopify.com/legal/privacy)
• PayPal — payment processing (paypal.com/privacy)
• Stripe — payment processing if applicable (stripe.com/privacy)
• Courier and delivery partners — for order fulfilment only
These services are provided with only the minimum information necessary to complete your order.
Your Rights
You have the right to:
• Request access to the personal data we hold about you
• Request correction of any inaccurate personal data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [your email address].
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences and analyse how our site is used. You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the website.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
• Email: sweety@sbcandles.com, sweety7989@yahoo.com
• WhatsApp: +971 50 546 7567, +971 50 546 7225
• Website: www.sb-candles.com